Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Advance the quality and scope of your research with easy access to state-of-the-art quantitative analysis with liquid chromatography-tandem mass spectrometry, gas chromatography mass spectrometry and ion ratio mass spectrometry systems at the Small Molecule and Metabolite Core Laboratory.
Our helpful and friendly staff provides expertise for you to take advantage of the latest technological advances in quantitative analysis. We excel at a variety of small molecule quantitative bioanalytical applications:
We’re happy to consult with you to plan, design, and develop unique approaches to your research project in academic, biotechnological, pharmaceutical, and clinical medicine. All investigators within and outside the CHOP/Penn campus are welcome to get started.
Stephen R. Master, MD, PhD | Director
masters@chop.edu
James L. Bruton | Research Laboratory Manager
brutonj@chop.edu
(804) 316-6379
| Hours | Location |
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Monday - Friday 9AM - 5PM |
3615 Civic Center Blvd |
| Name | Price | |
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